Friday, April 1, 2016

Cutting through the transponder clutter

Talk tolls to truckers and you're not going to get a lot of happy looks.

But make it at least bit easier to get on down the road when dealing with a patchwork of tolling agencies around the country and you are likely to get their attention.

Bestpass rolled out a universal toll transponder at the Mid-America Trucking Show. A transponder that is good coast-to-coast. 

Bestpass Complete is a single solution for national toll coverage in one device  with optional weigh station bypass compatibility. Congress mandated interconnectivity of tolling authorities in the previous highway bill Moving Ahead for Progress in the 21st Century by 2017, according to Bestpass President and CEO John Andrews. Bestpass beat that deadline and claims to be first to market with the single coast-to-coast transponder.

Inevitably, there could be some gaps. Andrews said that when that happens, truckers can simply mail in the invoices and Bestpass will bill them with the rest of the monthly transactions.

Cool enough, but when you add in the back office support Bestpass offers, you likely are going to get an even warmer reception from truckers.

Take, for instance, cases where toll roads overcharge or for some reason don't get a good read on send a video violation to collect on the toll. Bestpass is on the case.

"We'll (ahem) take on the conversation," Andrews said.

Andrews said current Bestpass customers can either stick with their current setup if it is working for them, or upgrade to the single-unit solution, for not much of an increase. The cost of the transponders for owner-operators is $7 to $10 per month.

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